Return & Refund Policy

At Montclair, we want you to be satisfied with your purchase. If you receive a product that is damaged, defective, or different from what you ordered, you may request a return within 5 days of delivery.

1. Return Eligibility

To be eligible for a return:

• The return request must be submitted within 5 days of receiving the order.

• The product must be unused and in its original condition.

• The product must be returned with its original packaging, accessories, tags, and other items received with the order.

• A complete unboxing video is mandatory for return or refund claims.

• The unboxing video must clearly show the package from the beginning, before it is opened, and continue through the opening of the package and inspection of the product.

• Claims without a valid unboxing video may not be accepted.

2. Damaged or Defective Products

If your watch arrives damaged, defective, or with a manufacturing issue, please contact us within 5 days of delivery.

Please provide:

• Order number

• Clear photographs of the product

• A complete unboxing video

• A description of the issue

After reviewing the submitted information, our team will determine whether the product qualifies for a return, replacement, or refund.

3. Refunds

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed to the original payment method used for the purchase.

The time taken for the refund to appear in your account may vary depending on your bank or payment provider.

4. Non-Returnable Situations

Returns or refunds may not be accepted in cases where:

• The return request is made after 5 days from delivery.

• The product has been used, damaged, altered, or mishandled by the customer.

• Original packaging or accessories are missing.

• A valid unboxing video is not provided.

• The issue is caused by normal wear and tear or improper use of the product.

5. Return Shipping

If the product is confirmed to be defective, damaged during delivery, or incorrectly shipped by us, we will provide appropriate instructions regarding the return.

For other return requests, return shipping charges may be the responsibility of the customer.

6. How to Request a Return

To request a return or refund, please contact our customer support team with your order number, complete unboxing video, photographs, and details of the issue within 5 days of delivery.

Our team will review your request and provide further instructions.

Note: Montclair reserves the right to reject return or refund requests that do not meet the conditions mentioned in this policy.